· LuxeConnect · phone & desktop
your shop's line, in
Calls, texts and website chat for your shop, together in a single thread per customer. Carry it on your iPhone and iPad, or answer right from the register inside LuxeOS.
· one line, everywhere it rings
· the inbox
calls, texts and chat in one place
Stop juggling a desk phone, a personal cell and a website chat widget. LuxeConnect pulls every channel into one inbox, organized by customer, so anyone on the team can pick up the conversation.
- Business phone calls, SMS texts and website chat together
- One thread per customer, full history at a glance
- Updates in real time, so the whole team stays in sync
- Contact statuses to track who needs a follow-up
· standalone or connected
in your pocket, or at the register
LuxeConnect is a real iPhone and iPad app you can use entirely on its own. Connect it to LuxeOS and a customer's calls and texts sit right next to their loans, purchases and repairs.
- Native iPhone and iPad app, so the shop's line goes with you
- Answer from the counter as a panel inside LuxeOS
- Same inbox and history, whichever screen you're on
- Connect to LuxeOS to tie conversations to customer records
· never leave them waiting ✦
reply faster, with a little help
LuxeConnect drafts replies, writes call and voicemail summaries, and can auto-answer common questions on your website chat. Customers get a quick response even when the counter is slammed, and your team reviews before anything sends.
- AI-drafted replies you approve before they go out ✦
- Call and voicemail summaries, transcribed and searchable ✦
- Auto-replies on the website chat widget ✦
- Reply templates with merge fields for the routine stuff
· run the front desk
scheduling, broadcasts and reviews
The everyday front-desk work, handled in the same app: book appointments, message a group of customers at once, and ask happy customers for a review at the right moment.
- Appointment scheduling with calendar sync
- Broadcast or bulk messages to a customer list
- Automatic repair status updates to customers, when paired with LuxeOS
- Review requests to grow your reputation
- Voicemail and missed-call follow-up in one queue
A note on AI. Anything marked ✦ uses AI and is still in active development. It helps your team draft replies, summarize calls, and sort data. A person reviews before anything goes out. Expect it to be limited at launch and to get sharper over time.
· better together
one shop, one system
LuxeOS runs the counter. LuxeConnect runs the conversation. Use either on its own, or connect the two so a customer's calls and texts sit right alongside their loans, purchases and repairs.
· early access
bring your line into one place
LuxeConnect is rolling out to a first group of shops. Tell us about yours and we'll be in touch about early access.