accessibility statement

At The Luxe Exchange, we are committed to ensuring digital accessibility for all visitors, including people with disabilities. We are continuously working to improve the experience for everyone and to apply the relevant accessibility standards.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our website is currently partially conformant with WCAG 2.1 Level AA, which means some parts of the content do not yet fully meet the standard. We are actively working to identify and resolve those areas.

Our site is custom built and maintained in house, so accessibility fixes are made directly in the website's own code. We do not use automated accessibility overlay widgets, which frequently interfere with screen readers and other assistive technology rather than helping.

Measures We Take

• We include accessibility throughout our internal design and development process.
• We provide descriptive alternative text for meaningful images.
• We use semantic page structure and headings so assistive technology can navigate our content.
• We review our color choices for sufficient contrast.
• We test keyboard navigation on the pages and forms visitors use most.

Feedback & Assistance

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barrier while browsing our site, requesting an offer, or trying to book an evaluation, please tell us so we can assist you directly and correct the issue:

Email: info@theluxeexchange.com
Phone: 602-461-8583
Response time: we aim to respond to accessibility inquiries within 2 business days.

When you contact us, it helps to include the page address, a description of the problem, and the browser or assistive technology you were using.

Alternative Ways to Do Business With Us

You never have to use this website to work with us. If any part of the site is difficult for you to use, we will complete the entire process another way. We can take your information, give you an evaluation, and arrange a loan, purchase, or payment by phone, by email, or in person at our Scottsdale location. Just call or email us and our team will handle it for you personally.

Formal Complaints

If you contact us about an accessibility barrier and are not satisfied with our response, please let us know and we will escalate the matter to our ownership for direct review. We take these reports seriously and treat them as a priority.

Technical Specifications

Accessibility of this website relies on the following technologies to work with your browser and any assistive technology you use: HTML, CSS, and JavaScript.

Contact Us

The Luxe Exchange
info@theluxeexchange.com
602-461-8583
Scottsdale, Arizona